"It is ten (10) times more expensive
to acquire a new customer than it is
to retain existing customers."
Source: Bain & Company

Ben Tomb is president and principal of Headwaters Consulting and Services, Inc. He is a former Managing Director of KPMG Consulting, Customer Relationship Management (CRM), Financial Services Consulting practice. He has over 25 years of successful leadership experience in multiple industry settings, holding leadership positions in business operations, customer service operations, customer relations, marketing and sales, engineering, information technology, product development, and E-commerce. He has held executive leadership positions in General Electric, CitiGroup/Travelers, IBM, CIGNA, Knolls Atomic Power Laboratory, HSBG/Marine Midland Bank, KPMG Consulting and an International Shipping Company.

Headwaters Consulting and Services, Inc. also manages relationships with a number of other industry experts ready to support unique client needs in the areas of technology development and delivery, Internet/Web based solutions and Supply/Value/Demand Chain evaluation and improvement.